FREQUENTLY ASKED QUESTIONS
What is CHECK IN in time?
Between 2 PM and 6 PM. Call with check-in time, if later than 6 PM.
What is CHECK OUT out time?
Check out is 11 AM.
Are PETS allowed?
No, we're sorry, but we do not accept pets.
Is there a MINIMUM NIGHT STAY?
Yes, to book a Friday or Saturday in July and August, there is a two night minimum to book a room in advance. Memorial Weekend and Labor Day Weekend require a three night minimum stay to book in advance. The week of the 4th of July has a five night minimum stay to book in advance.
Do we have ICE?
Since each room has a refrigerator with ice trays to make ice, we do not have an ice machine, however bagged ice is available during office hours for $1.50 a bag.
What FORM OF PAYMENT is accepted?
We only accept checks and money orders for deposits. Your balance at check-in can be paid by Visa, MasterCard, Discover or cash. We do not accept checks at check-in.
Are we located on the water?
No, however, we are only three short blocks south of the harbor.
Is there a PUBLIC BEACH in town?
Yes, we have two public beaches. Veteran's Waterfront Park is undergoing a big renovation which we're all excited about! Bird Creek Park has a public beach and is also located at the harbor. There are also several other public beaches along the shoreline just a short drive away.
Is there a POOL on site?
Yes, as of 2005, we have a brand new heated pool for our guests to enjoy!
Can non-guests and visitors use the POOL?
Sorry, but due to insurance restrictions, only guests physically staying on site may use the pool. Friends and other family members not staying are not allowed in the pool area and will be asked to leave. Our guests that abuse this will also be restricted from the pool area as well.
Are POOL TOWELS provided?
No, please bring your pool towels. We do have a limited number of pool towels available for rent if you forget yours.
Is there a FIRE PIT?
Yes, we have one large fire pit in the common area between the two motels and one small fire pit area at the Lucky Horseshoe. For all guests' safety, the Fire Marshall has specific guidelines for use of a fire pit within the village limits. Our guests will receive these guidelines when obtaining the fire pit permit from our office.
Is FIREWOOD provided?
No, you must provide your own wood for the fire pit. There are several places in town that sell firewood. We do occasionally have some wood available for sale. Check with the office.
Are there GRILLS on site?
Yes, we have charcoal grills scattered throughout the common areas for all guests to use. Please bring your own charcoal and lighter fluid.
Are there PICNIC TABLES on site?
Yes, we have several picnic tables at the common areas for our guests to use.
Is COFFEE provided?
Yes, each room with a coffee pot has the makings for one pot of coffee. Additional packages are available in the office during office hours for $1.00 a pack. Decaf is available upon request during office hours.
Is there BOAT PARKING?
Yes, we have several areas designated for boat parking in the Lucky Horseshoe area.
Is there a FISH CLEANING station on site?
No, we do not allow fish cleaning on site, however the village does have a fish cleaning station near the harbor.
Is there a POP machine?
Yes, we have a Pepsi machine on site and it does sell bottled water as well.
Where are we LOCATED?
We are located at 8527 Lake St., in downtown Port Austin, three blocks south of the harbor. Lake Street is also called Van Dyke and M-53. We are just north of the Shell gas station, which is at M-25.
Do we need to BRING ANYTHING for our cabin stay?
While we try to provide everything you'll need, we do suggest you bring your favorite non stick pan if you plan on making breakfast. It will make your dishwashing a lot easier since those we offer are not non-stick and can be a job to clean!
Do we need to WASH DISHES before we check out?
Yes, the dishes are there for your convenience and must be washed prior to check out. You will be assessed additional fees if you leave them for the cleaning staff.
Are COTS AND CRIBS available?
We do not have cots at this time. We do have one Play&Go available on a first come first serve basis for a $10.00 fee. We do have a few twin fold out cushions and a twin aero bed. Again, they are available on a first come basis for a $10.00 fee.